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How We Handle Your Account Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. You control your profile, you can request your data, and you can ask us to delete your account whenever you choose.

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bdt 24 How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We encrypt your password, your payment details and your session traffic. Access to your account data is restricted to the verification and support teams who need it to serve you. We log every login attempt, flag unusual activity, and send you an SMS alert if someone tries to access your account from a new device.

Encryption

Every bKash, Nagad and Rocket payment you make travels over an encrypted connection. Your password is hashed, never stored in plain text, and your session cookie expires when you log out.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and currency. Analytics cookies help us see which games are popular and where the mobile menu needs improvement.

Retention Period

We keep your account records and payment history for the period required by financial regulations in the regions we serve, typically five years. After that, records are anonymised or deleted unless you have an open dispute or legal hold.

Who Sees Your Data

Your information is visible to our verification team when you withdraw, to payment processors when you deposit via bKash, Nagad or Rocket, to support agents when you open a chat, and to game providers when you launch a live table.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail in your profile, stop marketing messages, or delete your account entirely, our support team will walk you through each step. Open a live chat from the account menu, send an email, or check the help centre for step-by-step guides on data requests and account closure.

Live Chat Open the chat bubble in your account dashboard and tell the agent you have a privacy question. The team will verify your identity with your registered mobile number, then handle data requests, correction requests or account deletion within two business…
Email Support Send your request to the support email shown in your account settings. Include your username and registered phone number so we can match your record.
Help Centre Browse the privacy and account-security articles in the help centre for instructions on downloading your data, updating consent preferences, and closing your account.

Privacy Policy Questions

We ask for your mobile number, your date of birth, and a password. When you deposit via bKash, Nagad or Rocket, we record the transaction ID and amount. When you withdraw, we verify your wallet account to match your registered phone number.

Yes. Contact support through live chat or email and ask for a data export. We will send you a file with your account details, deposit and withdrawal history, game sessions, support chats, and login records within five business days.

Open your account settings, find the notifications tab, and turn off marketing SMS and email. You will still receive transaction confirmations and security alerts, but no promo messages. Changes take effect immediately; you may receive one final message already in the queue.

We share payment data with bKash, Nagad and Rocket processors to clear your transactions, and we pass session tokens to game providers when you launch a slot or live table. We do not sell or rent your details to advertisers or data brokers.

We archive closed accounts for the retention period required by financial regulations, usually five years. After that, records are anonymised or deleted. If you want immediate deletion, contact support; we can remove non-regulated data within 30 days but must keep payment logs.

Open a live chat or send an email to support with the field you want corrected. For security, we will verify your identity with your registered mobile number before making changes to sensitive details like your phone number or date of birth.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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